Streamline dispute resolution
Reclaim lost profits with the ultimate refund resolution tech that makes it easy and effortless
The most affordable resolution tech
Outsource refund claim management without burning through your bottomline
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12x
ROI: average return on cost of service
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£1m+
saved in 2023
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£10.75
average dispute value
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2/3
disputes won
Why dispute management matters
Shield against unwarranted losses
Avoid bearing the full cost of errors occurring once a delivery has left your premises.
Save time and money
Leave dispute management to our team of experts. With higher win-rates, we'll protect your profits and saving managers time to focus on what they do best.
Unmask fraudulent claims
Fraudulent refund requests can silently erode your profits. Having the tools to discern genuine claims from fraudulent attempts is key to protecting your bottom line
Preserve brand reputation
Prevent customer issues from escalating into damaging online reviews by addressing concerns promptly and fairly.
Seamless integration
A no-touch platform that integrates with major delivery platforms
Connect your Just Eat, Deliveroo, and Uber Eats to OpSpot and we’ll manage all your incoming refund claims. With OpSpot, you can focus on running your business while we handle the disputes.
Separating fraud from fact
Defend your profits with evidence- based resolution
Fraudulent refund claims are on the rise. Our experts review every customer refund requests, examining image and text evidence, order details, as well as in-house camera footage to build a strong defense for your business. Our dedicated team takes on the time-consuming task of managing refund disputes, freeing up your staff to focus on service instead.
Data driven insights
Pinpoint your bottlenecks and reduce genuine claims over time
Empower your team to identify patterns and trends that contribute to unnecessary refund claims. Our platform provides a comprehensive overview of your kitchen operations and every step of the fulfilment process, enabling you to implement targeted strategies to minimise errors and enhance efficiency.
Served up in 1,000+ leading QSR locations
Start saving from day one
Ultra fast set up with minimal tech
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Smart Camera
A tiny camera will capture orders leaving your premise ensuring you never pay for a refund that’s unwarranted.
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OpSpot team
The best thing about our tech is that you don’t need to lift a finger. Our team looks at every claims ticket for you and deals with making sure the money comes flying back into your account.
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Real time reports
Track performance, monitor trends, and make informed decisions, all at the speed of now.
Available with our Operational Insights add-on.
Hungry for more
Why not give our free trial a go and see if OpSpot is right for you. Who knows, might be the next best pairing in F&B
FAQs
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OpSpot currently operates with UberEats, Deliveroo, Just Eat, Hunger Station, Grubhub and Doordash. We are constantly expanding our partnerships with delivery apps, so if you offer takeaway with a platform not listed just reach out!
If you're a delivery partner interested in working with OpSpot, please contact us here.
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The processing time for refunds varies depending on the delivery app and the specific circumstances of the dispute. For the most part, you can expect to receive the revenue won from invalid disputes on a monthly basis. However, we will keep you updated on the status of your refunds throughout the process.
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No, OpSpot is a "no-touch" platform, so you don't need to train your team on how to use it. We will do all the heavy lifting for you. Our team will set up your account and manage all the interactions between your business and the delivery apps. You will receive all the insights, data, or refunds directly into your account.
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OpSpot offers a variety of pricing plans to suit the unique needs and budget of each business. Our team takes into account factors like number of sites, and your desired level of engagement. We're committed to providing you with the best possible value for your investment, so we're always open to discussing customised pricing plans that align with your specific goals.